Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, Meta ads, WhatsApp, and other online channels.

Information We Collect

When you get in touch with Renova Heating — whether by filling out a form, clicking a WhatsApp link, calling us, or responding to an ad — we may collect:

- Your name
- Your phone number
- Your email address
- Your address (for service appointments)
- Information about your plumbing, boiler, or bathroom needs
- Other information you choose to share with us
- We never collect sensitive financial data or store payment information.

How We Use Your Information

We use the information you provide to:
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- Respond to your inquiries
- Arrange quotes, consultations, or service appointments
- Improve our customer service
- Send updates about your service, promotions, or offers (only if you've opted in)
- We only use your personal information to serve you better — no spam, no nonsense.

How We Protect Your Information

Your personal data is treated with the utmost care and security.

- We never sell or share your data with third parties for marketing.
- We only share necessary details with trusted partners (like a boiler supplier or engineer) to fulfil your service if needed.
- We use secure systems to store any information collected.

Cookies and Tracking

Our website and ads may use cookies to:

- Understand website traffic
- Improve user experience
- Measure ad performance and website interactions
- You can adjust your browser settings if you wish to limit cookie tracking.

Your Rights

You have the right to:

- Request access to the information we hold about you
- Request that we correct or delete your personal information
- Opt out of marketing communications at any time
- Simply contact us at 📧 saran@renovaheating.co.uk or 📞 07410969056.

Changes to This Privacy Policy

We may update this policy from time to time to stay compliant with laws and best practices.
Updates will be posted on this page with a new effective date.

Contact Us

Got questions about how your data is handled?
Reach out anytime:
📍 Renova Heating
📞 07410969056
📍 Serving Nottingham and surrounding areas